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Delivery Information

Shipping costs and delivery times depend on your destination, the weight of your order and the delivery method. You can check the available shipping options and their costs at checkout before confirming your purchase.

Shipping costs

Shipping costs are calculated according to the weight of the goods, the destination and the delivery method. The cost for your order is shown at checkout before you confirm your purchase.

For deliveries to Great Britain, the United States and Canada, please read our destination-specific shipping conditions before ordering. This page explains delivery times, product restrictions and any applicable customs charges.

Estimated delivery times

Unless otherwise stated, estimated delivery times are as follows, starting when your parcel is handed over to the courier:

  • Italy: 1-2 working days.
  • European Union countries: 3-5 working days.
  • Other destinations outside the EU: 3-5 working days, subject to any destination-specific shipping conditions.

    • Separate delivery times apply to Great Britain, the United States and Canada, as detailed on the destination-specific shipping page linked above.

    Delivery times may vary due to traffic disruption, action by public authorities or circumstances beyond our control.

    Delivery options within Italy

    If your order is being delivered to an address in Italy, you can choose between home delivery and collection from a BRT-fermopoint partner shop, when available.

    For single orders over €100 delivered within Italy, you can select free shipping at checkout.

    BRT-fermopoint: collect from a local shop

    With BRT-fermopoint, your parcel is delivered to a local partner business, such as a newsagent’s, tobacconist’s or stationery shop. You can collect it during opening hours, rather than waiting at home for the courier or travelling to a courier depot.

    This option offers lower shipping costs than home delivery. Rates depend on the weight of your order, and you can compare the available options at checkout.

  • Select the BRT-fermopoint collection option at checkout, when available, and check the shipping cost shown.
  • Wait for an email and/or SMS from BRT confirming that your parcel is ready to collect and providing the collection point’s address.
  • Collect your parcel during the shop’s opening hours and before the deadline stated in the notification. Bring any collection code or identification requested by BRT.

    • Please wait for confirmation that your parcel is ready before visiting the collection point. Cash on delivery is not available for BRT-fermopoint orders.

    When we hand parcels over to the courier

    Unless otherwise agreed in writing, we hand parcels over to the courier Monday to Friday, excluding public holidays, between 09:00 and 13:00 and between 15:30 and 19:30, Italian local time. These are our courier handover hours, not delivery time slots for your address.

    Help with delivery problems

    If your parcel has not arrived, or if it is lost, stolen or damaged, please contact WonderUmbria with your order number and a description of the problem so we can investigate and help.

    If you are buying as a consumer and use one of the couriers offered by WonderUmbria, we remain responsible for the risk of loss or damage until you, or someone you have designated other than the carrier, take physical possession of the goods. This protection also applies to orders with free shipping.

    If you independently choose and appoint a carrier that is not offered by WonderUmbria, the risk transfers to you when the goods are handed over to that carrier, as provided by Article 63 of the Italian Consumer Code.