If you have a problem that is not resolved by our technical support, you can return the product. The first step is to fill in the form of restitution.This card must be fully completed and we will respond via email within 3 business days with instructions about returning.Products must be returned in its original packaging. We do not refund damaged goods due to inadequate packing. Please use a protective outer carton to prevent damage during transit. Returns must first be approved.